These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the www.realprotocol.co website (“Website” or “Service”) and any of its related products and services (collectively, “Services”).
This Agreement is legally binding between you (“User”, “you” or “your”) and UKISS Technology Pte. Ltd. (“Ukiss Technology Pte. Ltd.”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Agreement.
If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity.
If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and UKISS Technology Pte. Ltd., even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Accounts and membership
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other security breaches. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends and not when you enter your billing details (which may be required before the commencement of the free trial period). Sensitive and private data exchange happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. The Website and Services also comply with PCI vulnerability standards to create an environment that is as secure as possible for Users. Scans for malware are performed regularly for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided when the order was made.
Accuracy of information
Occasionally, there may be information on the Website containing typographical errors, inaccuracies, or omissions relating to promotions and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice if any information on the Website or Services is inaccurate (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.
Advertisements
During your use of the Website and Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website and Services. Any such activity, and any terms, conditions, warranties, or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation, or responsibility for any such correspondence, purchase, or promotion between you and any third party.
Links to other resources
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource that you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any prohibited uses.
Intellectual property rights
“Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by UKISS Technology Pte. Ltd. or third parties. All rights, titles, and interests in and to such property will remain (as between the parties) solely with UKISS Technology Pte. Ltd. All trademarks, service marks, graphics, and logos used in connection with the Website and Services, are trademarks or registered trademarks of UKISS Technology Pte. Ltd. or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Website and Services may be the trademarks of other third parties. Using the Website and Services grants you no right or license to reproduce or otherwise use any UKISS Technology Pte. Ltd. or third-party trademarks.
Disclaimer of warranty
You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from downloading such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Real Protocol and UKISS Technology Pte. Ltd., its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Real Protocol, UKISS Technology Pte. Ltd. and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to UKISS Technology Pte. Ltd. for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.
Indemnification
You agree to indemnify and hold Real Protocol, UKISS Technology Pte. Ltd. and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised. They shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Singapore without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Singapore. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Singapore, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Assignment
You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
Changes and amendments
We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
Contacting us
If you would like to understand more about this Agreement or wish to learn about a related matter, you may contact us.
Real Protocol (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected and used by Real Protocol.
This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application, Real Protocol. By accessing or using our Service, you signify that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Definitions and key terms
Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to UKISS Technology Pte Ltd, (Singapore) which is responsible for your information under this Privacy Policy.
Country: Where Real Protocol or the owners/founders of Real Protocol are based, in this case in Singapore.
Customer: Refers to the company, organization, or person that signs up to use the Real Protocol Service to manage the relationships with your consumers or service users.
Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Real Protocol and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often identify the location from which a device connects to the Internet.
Personnel: Refers to those individuals who are employed by Real Protocol or are under contract to perform a service on behalf of one of the parties.
Personal data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: Refers to the service provided by Real Protocol as described in the relative terms (if available) and on this platform.
Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Real Protocol site(s), which can be accessed via this URL: realprotocol.co/
You: A person or entity registered with Real Protocol to use the Services.
Data Collection
There is some information like your Internet Protocol (IP) address and/or browser and device characteristics — that is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone settings, operating systems and platforms, and purchase history (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (or Flash Local Shared Objects) or similar data on certain parts of our website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our, and other technical information. This information is primarily needed to maintain the security and operation of our platform and for our internal analytics and reporting purposes.
Personnel
If you are a Real Protocol worker or applicant, we collect information you voluntarily provide. We use the information collected for Human Resources to administer benefits to workers and screen applicants.
You may contact us to (1) update or correct your information, (2) change your preferences concerning communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties per this Privacy Policy before such updates, corrections, change, or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Real Protocol or any of its Corporate Affiliates (as defined herein) or that portion of Real Protocol or any of its Corporate Affiliates to which the Service relates, or if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Real Protocol, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates per the terms of this Privacy Policy.
Governing Law
The laws of Singapore govern this Privacy Policy without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.
The laws of Singapore, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your website use may also be subject to other local, state, national, or international laws.
Using Real Protocol or contacting us directly signifies your acceptance of this Privacy Policy. If you disagree with this Privacy Policy, you should not engage with our website or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Your Consent
We have updated our Privacy Policy to provide complete transparency into what is set when you visit our site and how it’s used. By using our website, registering an account, or purchasing, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Real Protocol. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that our Privacy Policy is no longer in effect when you use a link to go from the Services to another website. Your browsing and interaction on any other website, including those with a link on our platform, is subject to that website’s rules and policies. Third parties may use their cookies or other methods to collect your information.
Advertising
This website may contain third-party advertisements and links to third-party sites. Real Protocol does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.
Advertising keeps Real Protocol and many of the websites and services you use free of charge. We work hard to ensure that ads are safe, unobtrusive, and as relevant as possible.
Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Real Protocol of the third-party sites, goods, or services. Real Protocol takes no responsibility for the content of any ads, promises made, or the quality/reliability of the products or services offered in all advertisements.
Cookies for Advertising
These cookies collect information over time about your online activity on the website and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s tough for an advertiser to reach its audience or to know how many ads were shown and how many clicks they received.
Cookies
Real Protocol uses “Cookies” to identify the areas of our website that you have visited. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable, or you would be required to enter your login details every time you visit the website, as we cannot remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Local Storage
Local Storage, sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies, but with a greatly enhanced capacity and no information stored in the HTTP request header.
Sessions
Real Protocol uses “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Blocking and disabling cookies and similar technologies
Wherever you’re located, you may also set your browser to block cookies and similar technologies. Still, this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to utilize all of its features and services fully. You should also be aware that you may lose some saved information (e.g. saved login details and site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself from within your browser; you should visit your browser’s help menu for more information.
Remarketing Services
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is serving ads across the internet to people who have already visited your website. It allows your company to seem like they are “following” people around the internet by serving ads on the websites and platforms they use most.
Kids’ Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and you are aware that your child has provided Us with Personal Data, please contact Us. If we become aware that we have collected Personal Data from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes to our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
Third-Party Services
We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Real Protocol shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Real Protocol does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-party services and links to it are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we are going to explain exactly how and why this data is collected and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have over their data. The GDPR is relevant to any globally operating company and not just to EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, hence, we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientations, and ethnicities.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed fairly, legally, and transparently and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfill a specific purpose, and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfill its purpose.
- People covered by the GDPR have the right to access their data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds new requirements regarding how companies should protect individuals’ data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it’s simply the right thing to do. At Real Protocol, we strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights – Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. Real Protocol processes or stores all personal data in fully vetted, DPA-compliant vendors. We store all conversation and personal data for up to six years unless your account is deleted. In this case, we dispose of all data per our Terms of Service and Privacy Policy, but we will not hold it for longer than 60 days.
We know that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your and your customers’ data. Our customer support team is here for you to answer any questions you might have about working with the API.
Right to Delete
- You may submit a verifiable request to close your account, and we will delete the Personal Information about you that we have collected.
- Request that a business not sell the consumer’s personal data.
- If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.
- We do not sell our users’ personal information.
For more information about these rights, please contact us.
Contact Us
Don't hesitate to contact Real Protocol if you have any questions.